HELP & INFO

At Tokyoflash Japan, we are committed to delivering high quality products and exceptional service. We know that sometimes you have questions so the following help pages should have all the answers you need. If your question is not answered here, please contact us.

Ordering and Payment Placing and changing your order, where can we deliver to, payment options and prices, solutions for rejected orders, tax and customs.	Trace Order Find out where your package is.
Returns, Refunds and Exchanges Returns policy, how to get a refund or exchange, address for product returns.	Shipping and Delivery Shipping method and cost, delivery time, my package didn't arrive, I received the wrong item.
Watch Servicing, Repairs and Spare Parts How can I get my watch repaired, support topics for broken watches.	Tokyoflash Japan Warranty Policy The warranty we offer on our products
Unavailable Items and Pre-ordering Items The product I want is unavailable, when will it become available, what is a pre-order and how does pre-ordering work?	Watch Information and Operating Manuals Battery replacement, strap adjustment, operating manuals, water resistance and how to take care of your watch.
Customer Service Enquiries My question has not been answered above.	Wholesale Large orders, I would like to sell items in my shop.
Customer Feedback and Suggestions Your feedback and suggestions about our products and service.	Media/Press Enquiries I would like to feature Tokyoflash, product press releases, high res images.

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