Shipping and Delivery
- Shipping method and delivery time
- How much does shipping cost?
- Payment of tax and customs duty
- Do you deliver to my country?
- My package didn't arrive
- I received the wrong item or my item was damaged during shipping
Shipping method and delivery time
- We use FedEx to ship all orders. This is a highly reliable, international express delivery service and delivers globally, anywhere in the world in an average of FIVE DAYS.
Please note that these are typical delivery times and are not guaranteed.Region Typical Delivery Time (working days) Mainland USA, Canada 2-4 days Remote USA (Hawaii, Alaska) 3-5 days Middle/South America 4-8 days Western Europe (except Italy) 3-6 days Other European Countries 6-10 days Australia, New Zeland 3-6 days Asia (except Japan) 3-6 days Japan 2-3 days Middle East 4-7 days - We do not use any other delivery services and are unable to send packages via regular mail, UPS, DHL or other such delivery companies.
- It is important to keep track of your order using your trace number. You will receive your trace number by email on the next working day after you place your order.
- To ensure that our email to you does not get filtered, please add our email address,
![watches [at] tokyoflash [dot] com](http://www.tokyoflash.com/images/email.gif)
to your email contact list. - Orders are processed each weekday morning and if you order over the weekend, your order will be processed and shipped on Monday morning.
- As soon as we process your order we will email you your trace number.
- Because reliability of delivery is as important to us as it is to you, a signature on delivery is required for every package. If you are not available at the time of delivery, you should contact your local FedEx office to reschedule the delivery time.
- If you are not available at the time of delivery and do not claim your package, eventually it will be sent back to us. In this case, if you would like us to reship the product to you, you will have to pay the delivery cost again.
ReturnHow much does shipping cost?
- SHIPPING ON ALL WATCH ORDERS OVER 10,000 JAPANESE YEN IS FREE!
- If your order includes any products that are not watches, the cost of shipping will depend on the weight of your total order. The shipping cost for the items you want to buy will be calculated and stated in the shopping basket before you place your order.
- If your order is under 10,000 yen, the cost of shipping will depend on the weight of your total order and will be calculated and stated in the shopping basket before you place your order.
Do you deliver to my country?
My package didn't arrive
- It is unusual for delays in delivery, however, if your package didn't arrive, please check the status of your order through our online order tracking service.
- It is important to keep track of your order using your trace number. You will receive your trace number by email on the next working day after you place your order.
- To ensure that our email to you does not get filtered, please add our email address, to your contacts.
- Orders are processed each weekday morning and if you order over the weekend, your order will be processed and shipped on Monday morning. As soon as we process your order we will email you your trace number.
- Please also note the following points:
- If there is a delay at customs it will be shown on the FedEx trace.
- If the package hasn't arrived within seven days of us sending you your trace number, contact your local FedEx office to see if they have your package.
- If you still can't locate your package, please contact us.
I received the wrong item or my item was damaged during shipping
- If you have received the wrong item or your item was damaged during shipping, firstly, don't panic. We are here to help you.
- All items are fully insured in the case of damage and in the rare event that you received the wrong item, we will reimburse your return shipping costs and immediately send you the correct item.
- Please contact us quoting your order number and what the problem was with your delivery.
