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Product Servicing, Repairs and Spare Parts.

My watch is broken

Before you send your watch for repair, please look at the support topics below. Most problems encountered can be resolved easily and quickly.

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How can I get my watch repaired?

Before you send your watch for repair, please look at the support topics below. Most problems encountered can be resolved easily and quickly

If your watch is still experiencing a problem, please email us at watches [at] tokyoflash [dot] com, let us know the problem and we will advise you on how to get your watch repaired.

We will tell you where to send your watch, how much the repair will cost if it is not covered by the Tokyoflash warranty policy, and how long the repair will take. We promise to let you know the full price before we carry out any repair.

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SUPPORT TOPICS FOR BROKEN WATCHES

I can't set the time or date

Please ensure you follow the instructions for your watch carefully and use an appropriate tool to press the SET button. If your watch has a recessed SET button, please ensure that you use a very thin tool, such as a straightened paper clip to press the button. A pen nib is not suitable.

Depending on the watch, you may need to hold the SET button for several seconds, sometimes quite firmly.

If you have followed the above support topic and are still experiencing a problem, your watch may require service. Please Contact Us, let us know the problem and we will advise you on how to get your watch repaired.

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The strap has broken

All Tokyoflash products have a twelve month warranty from the date of purchase.

The Tokyoflash warranty policy covers all genuine manufacturing defects which lead the watch mechanism to fail. Unfortunately, the Tokyoflash warranty policy does not cover batteries, glass or strap damage. Accidental damage, misuse, neglect and unauthorized repair are also not covered.

If you require service for your watch, please Contact Us, let us know the problem and we will advise you on how to get your watch repaired.

Tokyoflash will refund up to 1,500 yen of your shipping costs for any servicing carried out within the first six months from the date of purchase.

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The glass or watch face is cracked or broken

All Tokyoflash products have a twelve month warranty from the date of purchase.

The Tokyoflash warranty policy covers all genuine manufacturing defects which lead the watch mechanism to fail. Unfortunately, the Tokyoflash warranty policy does not cover batteries, glass or strap damage. Accidental damage, misuse, neglect and unauthorized repair are also not covered.

If you require service for your watch, please Contact Us, let us know the problem and we will advise you on how to get your watch repaired.

Tokyoflash will refund up to 1,500 yen of your shipping costs for any servicing carried out within the first six months from the date of purchase.

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The battery is dead

The battery in your Tokyoflash watch should last for at least one year. If you notice the lights on your watch getting dimmer, it is an indication that the battery needs replacing. Since weak or dead batteries can damage the movement, we recommend that you replace the battery as soon as possible. Do not wait until the watch stops functioning.

If the battery in your Tokyoflash watch runs out we recommend that you take the watch to a jewelry store or watch specialist for battery replacement. All Tokyoflash watches use standard batteries available at any jewelry store or watch specialist and can be replaced quickly and easily for a small charge.

In the case that the battery has gone dead in a short time, please Contact Us.

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The lights, buttons, or some other function have stopped working

All Tokyoflash products have a twelve month warranty from the date of purchase.

The Tokyoflash warranty policy covers all genuine manufacturing defects which lead the watch mechanism to fail. In such cases, within the twelve month warranty period, the watch will either be repaired or replaced free of charge and within the first six months, 1,500 yen of the return shipping costs will be refunded.

Unfortunately, the Tokyoflash warranty policy does not cover batteries, glass or strap damage. Accidental damage, misuse, neglect and unauthorized repair are also not covered.

If you require service for your watch, please Contact Us, let us know the problem and we will advise you on how to get your watch repaired.

Tokyoflash will refund 1,500 yen of your shipping costs for any servicing carried out within the first six months from the date of purchase.

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I need a new strap, additional links or other replacement part

If you require an extra strap, new strap, additional links or another replacement part for a watch that you bought from Tokyoflash, please email us at watches [at] tokyoflash [dot] com. We have some replacement parts available.

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I need a larger strap or additional links

If you require a larger strap or additional links for a watch that you bought from Tokyoflash then please email us at watches [at] tokyoflash [dot] com. We may have a larger strap or additional links available that we can send to you at no additional charge.

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I need a smaller strap or links removed

If you require a smaller strap for a watch that you bought from Tokyoflash then please email us at watches [at] tokyoflash [dot] com. We may have a smaller strap available that we can send to you at no additional charge.

If you require links to be removed from a watch that you bought from Tokyoflash, we recommend that you take the watch to a jewelry store or watch specialist for adjustment. Links can be removed quickly and easily for a small charge.

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My problem is not listed above

If your Tokyoflash watch is experiencing a problem that is not listed above, please Contact Us, let us know the problem and we will advise you on how to get your watch repaired.

All Tokyoflash products have a twelve month warranty from the date of purchase.

The Tokyoflash warranty policy covers all genuine manufacturing defects which lead the watch mechanism to fail. In such cases, within the twelve month warranty period, the watch will either be repaired or replaced free of charge and 1,500 yen of the return shipping costs will be refunded.

Unfortunately, the Tokyoflash warranty policy does not cover batteries, glass or strap damage. Accidental damage, misuse, neglect and unauthorized repair are also not covered.

Tokyoflash will refund 1,500 yen of your shipping costs for any servicing carried out within the first six months from the date of purchase.

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Can you repair a watch not bought from Tokyoflash?

If we do not sell the watch, we cannot arrange for repair.

You must be able to prove that the watch is still under warranty and that you bought the watch from Tokyoflash to benefit from free repair under the Tokyoflash warranty policy.

If it is a watch that we currently sell, please contact us, let us know the product name and the problem you are experiencing and we will advise you on how to get your watch repaired.

If the watch is no longer available to buy from Tokyoflash we may be able to repair it. We can repair the following products that are no longer available to buy: Pimp, Tokyo Time, Equalizer, Twelve 5-9, EleeNo, Morse, Jackpot, Cyberpunk, RadioActive and Fusion.

If you did not buy your watch from Tokyoflash, please contact the retailer from where your watch was purchased. The watch may be covered under the retailer warranty policy. Alternatively, contact the manufacturer.

We also recommend that you take the watch to a jewelry store or watch specialist for repair or servicing. They may be able to repair your watch quickly and easily for a small charge.

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