Email Newsletter

Watch Servicing, Repairs and Spare Parts

My watch is broken, how can I get it repaired?

  • Before you send your watch for repair, please look at the support topics below. Most problems encountered can be resolved easily and quickly.
  • If your watch is still experiencing a problem, please contact us, let us know the problem and we will advise you how to get your watch repaired.
  • We will tell you where to send your watch, how much the repair will cost if it is not covered by the Tokyoflash Japan Warranty Policy and how long the repair will take. We promise to let you know the full price before we carry out any repair.
  • If your watch was not purchased from our website, to benefit from free repair under the Tokyoflash Japan Warranty Policy you will need to have a warranty card with the date of purchase being within twelve months.
  • If you do not have a warranty card or the watch was purchased more than twelve months ago, in most cases we can still repair the watch for a nominal fee.

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Support topics for broken watches

I can't set the time or date

  • Please ensure you follow the instructions for your watch carefully and use an appropriate tool to press the SET button. If your watch has a recessed SET button, please use a very thin tool, such as a straightened paper clip to press the button. A pen nib is not suitable.
  • Depending on the watch, you may need to hold the SET button for several seconds, sometimes quite firmly.
  • If you have followed the above support topic and are still experiencing a problem, your watch may require service. Please contact us, let us know the problem and we will advise you how to get your watch repaired.

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The strap has broken

  • All products purchased through Tokyoflash Japan have a twelve month warranty from the date of purchase unless otherwise stated on the product page.
  • The Tokyoflash Japan Warranty Policy covers all genuine manufacturing defects which lead the watch mechanism to fail. Unfortunately, the Tokyoflash Japan Warranty Policy does not cover batteries, glass or strap damage. Accidental damage, misuse, neglect and unauthorized repair are also not covered.
  • If you require service for your watch, please contact us, let us know the problem and we will advise you how to get your watch repaired.

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The glass or watch face is cracked or broken

  • All products purchased through Tokyoflash Japan have a twelve month warranty from the date of purchase unless otherwise stated on the product page.
  • The Tokyoflash Japan Warranty Policy covers all genuine manufacturing defects which lead the watch mechanism to fail. Unfortunately, the Tokyoflash Japan Warranty Policy does not cover batteries, glass or strap damage. Accidental damage, misuse, neglect and unauthorized repair are also not covered.
  • If you require service for your watch, please contact us, let us know the problem and we will advise you how to get your watch repaired.

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The battery is dead

  • The lifetime of the battery in your watch will depend on the type of watch. For a USB rechargeable watch, one full charge should last one month, there are 300 charges in one battery and the battery is replaceable. For other LED or LCD watches, it will depend on how often the light up function is used and the buttons are pressed, but should typically last for between nine and twelve months. Batteries in analogue watches may last between two and five years.
  • When you buy a watch from Tokyoflash Japan, the battery supplied is usually factory fitted for testing purposes and may last for a shorter time than stated above.
  • If you notice the lights on your watch getting dimmer, it is an indication that the battery needs replacing. Since weak or dead batteries can damage the movement, we recommend that you replace the battery as soon as possible. Do not wait until the watch stops functioning.
  • If the battery in your watch runs out we recommend that you take the watch to a jewelry store or watch specialist for battery replacement. All watches sold by Tokyoflash Japan use standard batteries available at any jewelry store or watch specialist and can be replaced quickly and easily for a small charge.
  • In the case that the battery has gone dead in a very short time, please contact us.

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The lights, buttons, or some other function has stopped working

  • In some cases, low battery life may cause problems with the lights or alarm functions of a watch. Replacing the battery may fix this problem.
  • All products purchased through Tokyoflash Japan have a twelve month warranty from the date of purchase unless otherwise stated on the product page.
  • The Tokyoflash Japan Warranty Policy covers all genuine manufacturing defects which lead the watch mechanism to fail. In such cases, within the twelve month warranty period, the watch will either be repaired or replaced free of charge.
  • The Tokyoflash Japan Warranty Policy does not cover batteries, glass or strap damage. Accidental damage, misuse, neglect and unauthorized repair are also not covered.
  • If you require service for your watch, please contact us, let us know the problem and we will advise you how to get your watch repaired.

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I need a new strap, larger strap, additional links or other replacement part

  • If you require an new strap, extra strap, larger strap, additional links or another replacement part for a watch that you bought through Tokyoflash Japan, please contact us. We have some replacement parts available that we can send to you at no additional charge.
  • If you have damaged or broken your strap and would like to purchase a new one, the cost will be 3,000 yen including shipping.

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I need to remove links from my watch

  • If you require links to be removed from a watch that you bought through Tokyoflash Japan, we recommend that you take the watch to a jewelry store or watch specialist for adjustment. Links can be removed quickly and easily for a small charge.

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My problem is not listed above

  • If your watch is experiencing a problem that is not listed above, please contact us, let us know the problem and we will advise you how to get your watch repaired.
  • All products purchased through Tokyoflash Japan have a twelve month warranty from the date of purchase unless otherwise stated on the product page.
  • The Tokyoflash Japan Warranty Policy covers all genuine manufacturing defects which lead the watch mechanism to fail. Unfortunately, the Tokyoflash Japan Warranty Policy does not cover batteries, glass or strap damage. Accidental damage, misuse, neglect and unauthorized repair are also not covered.

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Can you repair a watch not bought through Tokyoflash Japan?

  • To benefit from free repair under the Tokyoflash Japan Warranty Policy you will need to have a warranty card with the date of purchase being within twelve months.
  • If you do not have a warranty card or the watch was purchased more than twelve months ago, in most cases we can still repair the watch for a nominal fee.
  • If it is a watch that we currently sell, please contact us, let us know the product name and the problem you are experiencing and we will advise you how to get your watch repaired.
  • If it is a watch that has not previously been sold by Tokyoflash Japan then unfortunately we are unable to repair it.

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