Help & Info
At Tokyoflash Japan, we are committed to delivering high quality products and exceptional service. We know that sometimes you have questions so the following help pages should have all the answers you need. If your question is not answered here, please contact us.
Placing and changing your order, where can we deliver to, payment options and prices, solutions for rejected orders, tax and customs.
Returns policy, how to get a refund or exchange, address for product returns.
How can I get my watch repaired, support topics for broken watches.
The product I want is unavailable, when will it become available, what is a pre-order and how does pre-ordering work?
My question has not been answered above.
Find out where your package is
Shipping method and cost, delivery time, my package didn't arrive, I received the wrong item.
The warranty we offer on our products
Battery replacement, strap adjustment, operating manuals, water resistance and how to take care of your watch.
Large orders, I would like to sell items in my shop.