Help & Info

At Tokyoflash Japan, we are committed to delivering high quality products and exceptional service. We know that sometimes you have questions so the following help pages should have all the answers you need. If your question is not answered here, please contact us.

Ordering & Payment

Placing and changing your order, where can we deliver to, payment options and prices, solutions for rejected orders, tax and customs.

Returns, Refunds and Exchanges

Returns policy, how to get a refund or exchange, address for product returns.

Watch Servicing, Repairs and Spare Parts

How can I get my watch repaired, support topics for broken watches.

Unavailable Items and Pre-ordering Items

The product I want is unavailable, when will it become available, what is a pre-order and how does pre-ordering work?

Customer Service Enquiries

My question has not been answered above.

Trace Order

Find out where your package is

Shipping and Delivery

Shipping method and cost, delivery time, my package didn't arrive, I received the wrong item.

Tokyoflash Japan Warranty Policy

The warranty we offer on our products

Watch Information and Operating Manuals

Battery replacement, strap adjustment, operating manuals, water resistance and how to take care of your watch.

Wholesale

Large orders, I would like to sell items in my shop.